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FAQs
What is 100% Ticket Protection?
Spartan+ Ticket Protection Program is a benefit of Spartan+ membership that lets members commit to events with full confidence. There are some things in this world that even Spartan grit and determination can’t overcome so we have created a program that means our members have additional options with regards to a cancelled or rescheduled event. As a Spartan+ member if your event gets cancelled or moved by Spartan, you may request a full refund of tickets, add ons, and fees or receive Spartan’s standard ticket transfer option. It’s that simple and your choice.
How it works:
- If Spartan cancels or reschedules an Event for any reason, including cancellation due to local Covid 19 restrictions, you have the rights to the following:
- - You will see a notification regarding your Ticket Protection. in the event detail page of your account. This is the same place where you see your event tickets.
- - Spartan will automatically refund you where an Event is cancelled and not rescheduled. No action necessary.
- - If Spartan reschedules the Event, you can choose to refund your purchase price or keep you race registration for the rescheduled Event. You have 60 days to request a refund from time of cancellation.
- - In addition to the Ticket Price, Ticket processing fees, tax, and add-ons (parking, iTab, etc.) are refunded.
- - Refunded tickets for Trifecta Pass purchaser’s codes will remain active and can be used to book another event of the same distance.
- What isn't covered:
- - Individual racer injury or illness is not covered by this program.
- - Non-members are not eligible for this program. You must be a Spartan Plus member as of the date of cancellation to receive these benefits.
- - Included with Spartan+ annual, monthly, and memberships attached to Trifecta or Season passes.
- - Must be a member on the date of cancellation announcement to receive a refund.
- - Members must request their refund within 60 days of qualifying change or cancellation.
Read the full list of details and terms here.
What if I already have a Spartan Fit App subscription?
What if I already bought a Season or Trifecta Pass?
When do I get billed for my membership?
How do I manage or cancel my subscription?
How do I redeem my 20% off merchandise benefit?
Where do I manage my billing information?
How does my guaranteed wave time work?
How do I use my perks and benefits?
At which events will the Member Recovery Zone be available?
The Member Recovery Zone will be featured at our events in 2021 and 2022 that are the most challenging where racers need to recover between multiple events in the day. All Trifecta Weekends will feature the recovery tent as well as select other events*. Here is the full list of recovery zone events.
2021 Events:
- • Ohio Trifecta Weekend
- • Tri-State NY
- • Colorado Springs
- • Fayetteville Trifecta Weekend
- • Palmerton
- • Utah Trifecta Weekend
- • Asheville
- • Portland
- • New England
- • Monterey
- • Hawaii Trifecta Weekend
- • West Virginia Trifecta Weekend
- • Seattle North Trifecta Weekend
- • Midwest
- • North Lake Tahoe NA Championship
- • Tri-State NJ Trifecta Weekend
- • Big Bear Trifecta Weekend
- • Telluride Ultra World Championship
- • Dallas
- • SoCal Trifecta Weekend
- • Central Florida
2022 Events
- • Montana Trifecta Weekend
- • Big Bear Trifecta Weekend
- • Fayetteville Trifecta Weekend
- • Utah Trifecta Weekend
- • Hawaii Trifecta Weekend
- • Tri-State NJ Trifecta Weekend
- • Arizona Trifecta Weekend
...more to be announced when the full schedule is released
*Subject to supply chain and local COVID guideline limitations.
US ONLY. Membership 20% off discount and free shipping not valid for Power Systems, TrueForm, Gift Cards or iTab. Discount can be redeemed at spartan.com, and can't be used in addition to other sales, codes or offers. Spartan+ membership customers must use the email they used to sign up for Spartan Membership program at checkout. Code expires on December 31, 2022 at 11:59 PM EST. Spartan+ member Recovery Zone will be available at all Trifecta Weekends and select other events. Pre-race emails will include a full list of benefits you can expect on race day.